First among hubs with more than 40 million passengers: for the fourth time in the last five years, Airport Council International – the international association that independently surveys passenger satisfaction at the world’s major airports – has awarded the Aci Europe Best Airport Award to Fiumicino airport, which is thus confirmed as the continent’s best airport overall in addition to being for years at the top of the European rankings on service quality expressed directly by passengers.
Two factors were assessed by the jury, composed of representatives of the European Commission, EUROCONTROL, SESAR Joint Undertaking, International Transport Forum and ECAC: the ability to respond to the crisis and the development of sustainable innovation projects. The strength of Fiumicino airport is precisely its future-oriented strategy, which leverages digitization and open innovation to offer its passengers more safety, comfort and value-added services: examples thereof are the Innovation hub dedicated to start-ups and the launch of the first vertical take-off electric aircraft connections between the airport and Rome as early as 2024.
In terms of sustainability, particular praise was given to Fiumicino’s goal to achieve Net Zero Emissions by 2030, twenty years ahead of what has been set at European airport sector level, with the development of integrated train+airplane products, and the dissemination of biofuel (SAF - Sustainable Aviation Fuel) reducing CO2 emissions by 60-90%.
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